واپسی اور رقم کی واپسی کی پالیسی
Effective Date: August 18, 2026 Thank you for using YourCard.in. This Refund and Return Policy explains the terms applicable to purchases made through YourCard.in, including NFC cards, digital services, subscriptions, and other products or services offered through our website or application. By placing an order with YourCard.in, you acknowledge and agree to the terms described below.
Digital Services
YourCard.in provides digital services such as digital business card creation, digital profiles, online store creation, and related features. Because digital services may be delivered or made available immediately after purchase, payments for digital services may generally be non-refundable once the service has been activated, created, or delivered, except where a refund is required under applicable law or where YourCard.in determines that a refund is appropriate. If you experience a technical problem that prevents you from using a purchased service, please contact us so that we can investigate and, where reasonably possible, resolve the issue.
NFC Cards and Physical Products
NFC cards are physical products that may be customized or configured according to information provided by the customer. Returns: We generally accept returns for an NFC card only when: The card arrives damaged or defective. The NFC functionality does not work due to a manufacturing or technical defect. YourCard.in sends an incorrect product or an incorrect item due to our error. To request a return or replacement, you should contact us within 7 days of receiving the product. You may be required to provide photographs, videos, order information, or other evidence showing the problem with the product. Non-Returnable Situations: We may not accept returns or provide refunds when: The customer changes their mind after ordering. Incorrect information was provided by the customer. The customer provided an incorrect name, phone number, address, website, or other information. The customer entered an incorrect shipping address. The card was damaged after delivery due to misuse, accidental damage, improper handling, or normal wear and tear. The customer no longer wants the product. The product has been altered, damaged, or misused after delivery. The issue is caused by a device, smartphone, internet connection, or third-party service rather than the NFC card itself. Customized or personalized NFC cards may be non-returnable unless they are defective, damaged during delivery, or incorrectly produced due to an error by YourCard.in.
Damaged or Defective Products
If your NFC card arrives damaged or defective, please contact us as soon as reasonably possible. Please provide: Your order number Name and contact information Description of the issue Photographs or videos showing the damage or defect, where applicable After reviewing the request, YourCard.in may provide a replacement, repair, refund, or another appropriate resolution depending on the circumstances.
Incorrect Product or Manufacturing Error
If you receive an NFC card that is different from what you ordered or contains an error caused by YourCard.in, please contact us within 7 days of delivery. After verification, we may provide a replacement or refund, depending on the circumstances. If the error resulted from information incorrectly supplied by the customer during the ordering process, the order may not qualify for a free replacement or refund.
Refund Eligibility
If a refund is approved, the refund amount and method may depend on: The product or service purchased The reason for the refund The payment method used Whether the product has already been shipped or delivered Applicable laws and regulations Any applicable third-party payment-provider rules Approved refunds will generally be processed through the original payment method where reasonably possible.
Refund Processing Time
Once a refund is approved, the time required for the funds to appear in your account may depend on your payment provider, bank, card issuer, or other financial institution. YourCard.in is not responsible for delays caused by banks, payment processors, or other third parties after the refund has been initiated.
Cancellation of Orders
For physical NFC card orders, cancellation requests should be made as soon as possible after placing the order. Once an order has entered production, customization, processing, or shipping, cancellation may no longer be possible. For digital services, cancellation may not result in a refund if the service has already been activated or delivered.
Plan Subscription Services
If YourCard.in offers subscription-based services, cancellation will generally prevent the subscription from renewing for the next billing period. Unless otherwise stated at the time of purchase or required by applicable law, cancellation of a subscription does not automatically result in a refund for the current billing period. Where subscriptions are purchased through an app store or third-party payment platform, the refund and cancellation rules of that platform may also apply.
Shipping Issues
.If your NFC card has not arrived within the expected delivery period, please contact us with your order details. Delivery dates may vary depending on the shipping provider, destination, holidays, weather, logistical issues, or other circumstances beyond our reasonable control. YourCard.in may assist in communicating with the shipping provider or investigating the shipment.
Wrong Shipping Address
Customers are responsible for providing an accurate and complete delivery address. If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply for resending the product. If the product has already been customized or produced, the order may not be eligible for cancellation solely because of an incorrect address provided by the customer.
Digital Business Card Information
YourCard.in allows users to create digital business cards and may allow users to upload an image of an existing physical business card. Customers are responsible for reviewing their digital business card information before publishing or sharing it. Errors resulting from incorrect information supplied by the customer may not qualify for a refund. If a technical error occurs due to YourCard.in and prevents the purchased service from functioning as reasonably intended, please contact us so that we can investigate and attempt to resolve the issue.
Third-Party Payments
Payments made through YourCard.in may be processed by third-party payment providers, including Razorpay, PhonePe, or in-app purchase/payment systems, depending on the payment method and platform used. Where applicable, refunds may be processed through the original payment provider. Third-party payment providers may have their own terms, procedures, and processing timelines.
How to Request a Refund or Return
To request a refund, return, replacement, or cancellation, contact us using the details below. Please include: Your name Order number or transaction reference Email address or phone number associated with your account Product or service purchased Date of purchase Reason for the request Supporting photographs or videos, where applicable We will review your request and respond within a reasonable period.
Changes to This Refund and Return Policy
We may update this Refund and Return Policy from time to time to reflect changes to our products, services, business practices, technology, or applicable legal requirements. When changes are made, we may update the Effective Date at the top of this policy. We encourage you to review this page periodically.
ہم سے رابطہ کریں
If you have questions about refunds, returns, cancellations, replacements, or this policy, please contact us: Website: YourCard.in Email: Urvashitailor7048@gmail.com Business Name: Yourcard Address: Gujarat, India We will review refund and return requests in accordance with this policy, applicable laws, and reasonable business procedures.
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